Frequently Asked Questions(FAQ's)

How am I to open my downloaded transcription?

Generally we upload your transcriptions in RTF (Rich Text Format). We can also assist in converting the files to your required format. In general RTF format is compatible, with all kinds of word software, such as MS Word, Lotus, WordPerfect, etc. 

How far you are good at preserving, the secrecy and confidentiality of patients’ clinical information?

All our web systems are shielded with the latest anti viruses and firewalls. The patient's demographic information is transferred as SSL (Secure Socket Layer) encrypted HL7 messages. We employ only transcribers who have duly signed the HIPAA agreement.     

What is your normal Turnaround time (TAT)?

The normal turn around time is 24 hours, but in most cases, we deliver the files in a turnaround time of within 12 hours. Based on different transcription rates, we also provide rush and super rush TAT options in 2, 4, 6, 8 hrs.

Are you available on weekends, holidays?

We work on all weekends and in all holidays, 24hrs a day, 7 days in week, and all 365days in a year. 

How much do you charge for your transcription solutions?

Our transcription rates are the best in the industry. Our affordable rates assist you in minimizing your overheads by more than 50%.Our rates are very reasonably priced in contrast to that of in-house. For more details just call 1- 888-571-9069.

Can you be little more specific, on what is meant by a line of transcription?

Generally, a transcription line consists of 65 characters including letters, numbers, symbols and also space bars. To know more about these, just open the transcribed in the word document file, and then select the word count option from the tool menu. View the values next to character with space and divide it by 65. The resultant values give the number of line found in your transcript.      

Is there any indirect or hidden cost you haven’t talk about? 

No, there is no hidden or indirect pricing, our rates are absolutely transparent. 

Is there any free trial, prior to my file upload?  

Yes, we usually give a free trail. Moreover, this trial phase enables you to know more, about our quality and accuracy standards. We will be document some of your files and send it for your assessment.

How can I get signed up?

Just call our 1- 888-571-9069 to know more elaborately, on the signing up process

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